MARK DAMICO
Senior Producer & Technical Program Manager | AAA Games + Global Tech Scaling
P: 408-313-7693 | E: mmdamico@gmail.com | Portfolio: markdamicoportfolio.com | LinkedIn: linkedin.com/in/mmdamico
PROFESSIONAL SUMMARY
14+ years shipping AAA titles and scaling global design systems at Sony, EA, Google, and Samsung. Proven ability to deliver on time, unblock creative teams, and drive 15–40% efficiency and revenue gains. Experienced leading cross-functional and distributed teams. Seeking senior producer/TPM roles in games, platforms, or immersive experiences.
EXPERIENCE
PlayMade Studio — Founder & Creative Lead | Oct 2023 – Present | Remote
Founded studio and self-published two children’s books while building an interactive transmedia MVP in Unreal.
Owned full pipeline (writing, art, UX, AI workflows) and shipped all projects in under 12 months.
Caffino Cup — Project Manager & Creative Lead | Oct 2022 – Present | Milpitas, CA
Directed marketing, community, and product strategy — grew customer base 30% and achieved 4.5-star rating.
Cencora (formerly AmerisourceBergen) — UX Product Design Lead (Contract) | Feb 2023 – Apr 2023 | Remote
Led UX for internal HR tools and employee tools (PTO, expenses, compliance workflows), streamlining design handoff and cutting iteration cycles 20 %.
Delivered high-impact improvements during short tenure; role concluded due to company-wide restructuring (450+ layoffs).
Uniphore — Director of UX & Project Management | Sep 2021 – Oct 2022 | Remote
Owned conversational AI products — delivered 15% revenue growth and 30% higher adoption.
Built a design system from scratch using Atomic Design principles; secured cross-functional buy-in and reduced development time 35%.
Neato Robotics — Director of UX & Project Management | May 2021 – Sep 2021 | Remote
Rebuilt D9/D10 product websites — drove 45% purchase increase at launch.
Implemented data-driven UX processes improving user satisfaction 15% and retention 10%.
Samsung Electronics America — Director of UX & Project Management | Jul 2018 – May 2021 | Mountain View, CA
Scaled global programs (Care+, Rewards, EPP/EDU) — increased engagement 15% and revenue 18%.
Contributed to the Samsung One global design system, helping improve UX consistency 25 % and reduce iteration cycles 20 %.
Google — Program Manager | Dec 2017 – Jul 2018 | Mountain View, CA
Coordinated Search, Maps, and Assistant modernization — improved efficiency 20% and reduced defects 40%.
Samsung Research America — Creative Producer & Project Manager | Jul 2016 – Dec 2017 | Mountain View, CA
Led UX and launch of Samsung Frame TV “Lifestyle” category — grew engagement 35% and subscription revenue 40%.
Sony Interactive Entertainment & Electronic Arts — Creative Producer / Project Manager | 2009 – 2015 | Foster City, CA
Shipped Call of Duty: Black Ops Declassified (full TRC/cert cycle on Vita — zero day-one blockers).
Delivered Battlefield Hardline cross-platform features and ran live ops for PlayStation Home.
Early Career Experience Vivaty 3D — Interactive Production & Virtual Worlds
Produced branded 3D virtual spaces integrated with Facebook, creating interactive environments for major partners.
Developed interactive pitch experiences that helped secure collaborations with Universal Music and Target.
Early work in social immersive platforms directly contributed to subsequent role on PlayStation Home at Sony.
SKILLS & TOOLS
Project Lifecycle Management • Agile/Scrum • Jira • Confluence • Asana • Airtable • Design Systems • UX Leadership • Live Ops • Certification (TRC/TCR) • Stakeholder Alignment • Risk Mitigation • Data-Driven Optimization • Cross-Functional & Distributed Team Leadership
EDUCATION
Coursework in Computer Information Systems | Cincinnati State Technical & Community College